Who We Are

Spunsugar (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website spunsugar.in or place an order with us through WhatsApp, phone, or any online forms.

By using our website or ordering from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• • • Name

    • Phone number

    • Email address

    • Delivery address

    • Occasion date / order details

    • Payment information (UPI, card, wallet, etc. — we do not store card details)

1.2 Order-Related Information

• • • Cake flavour, size, customization details

    • Photos or references shared by you

    • Preferred delivery time

1.3 Automatically Collected Information

When you visit our website:

• • • IP address

    • Device type

    • Browser type

    • Cookies and usage data

    • Pages you visit on the site

2. How We Use Your Information

We use your information to:

• • • Process and confirm your cake orders

    • Communicate delivery updates

    • Contact you for design confirmations

    • Improve our menu and services

    • Send promotional offers (only if you choose to opt-in)

    • Improve website performance

    • Respond to customer service requests

3. Sharing Your Information

We do NOT sell or rent your personal information to third parties.

We only share information with:

3.1 Delivery Partners

• • • To deliver cakes safely to your location

3.2 Payment Gateways

(UPI / Razorpay / Stripe etc., if used)

• • • Only to verify and complete your payment

    • We do NOT store sensitive card data

3.3 Service Providers

Website hosting, analytics tools, SMS/email providers
(These providers follow data protection standards)

We ensure that your information is shared securely and only when necessary.

4. Cookies and Tracking Technologies

We use cookies to:

• • • Improve website speed and personalization

    • Analyse how customers use our website

    • Remember your cart or preferences

You can disable cookies in your browser settings at any time.

5. Data Protection & Security

We follow standard security measures to protect your data:

• • • Encrypted storage where applicable

    • Limited access to staff

    • Secure payment gateways

    • Regular website security checks

However, no online system is 100% secure — but we take all reasonable steps to protect your information.

6. Your Rights

You have the right to:

• • • Request a copy of your personal data

    • Ask us to correct incorrect information

    • Ask us to delete your data

    • Opt out of marketing messages

    • Request how your data is used

To exercise your rights, contact us at:
[your email]
+91 99622 20320

7. Retention of Your Information

We keep your information only for as long as needed:

• • • Order details → kept for legal/tax purposes

    • Photos/design references → deleted when no longer needed

    • Marketing data → only if you opt-in

8. Children’s Privacy

Our website is not intended for children below 13 years.
We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Spunsugar Bakery
+91 99622 20320
[Your Email]